Privacy Policy

Information We Collect

Website visitors

When you browse thepluvo.com, use our revenue calculator, or place a demo call, we may collect standard analytics data (pages viewed, general location, device type) and any information you voluntarily submit through a contact form or the demo call feature.

Clients

When a business signs up for the Service, we collect business information, contact details, billing information, and the configuration details needed to operate the Service (service area, business hours, pricing policies, emergency contacts, and similar operational details).

Callers

In the course of providing the Service, our AI voice agent ("Rachel") processes call audio, transcripts, and caller-provided information (such as names, phone numbers, and addresses) on behalf of the Client whose line she is answering. This information is collected to book appointments, route emergencies, and provide the phone-answering service the Client has subscribed to — not for Pluvo's own independent use.

Call Recording and AI Disclosure

Calls answered by Rachel may be recorded for quality and dispatch purposes, and Rachel discloses this at the start of each call. If a caller asks whether they are speaking with a real person or an AI, Rachel will answer honestly.

Compliance with call-recording consent laws and other applicable regulations in the Client's jurisdiction is the responsibility of the Client, consistent with the terms of our Service Agreement with that Client.

How We Use Information

We use the information described above to:

• Operate, maintain, and improve the Service
• Answer calls, book appointments, and route emergencies on behalf of Clients
• Process payments and manage billing
• Communicate with Clients and website visitors who reach out to us
• Meet legal and regulatory obligations

Third-Party Service Providers

The Service depends on third-party telecommunications, artificial intelligence, hardware, and payment infrastructure providers, including telecom carriers, Retell AI, Twilio, underlying AI language model providers, and Stripe. These providers process data as necessary to deliver the Service and are bound by their own privacy and security practices.

We do not sell Client data or Caller data to third parties.

Payment Information

Subscription payments are processed by Stripe. We do not store or have access to full credit card numbers or bank account details — Stripe handles that data directly under its own security and privacy practices.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Clients may request deletion of their business data by contacting us at the email below, subject to any records we are required to retain by law or by the terms of our Service Agreement.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us at hello@thepluvo.com. We will respond within a reasonable timeframe.

Cookies and Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve it over time. You can control cookies through your browser settings.

Children's Privacy

The Service is intended for use by businesses and their customers in the ordinary course of arranging plumbing services. It is not directed at children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision. Continued use of the website or Service after a change constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy can be sent to hello@thepluvo.com.